Here’s a riddle: What does a business insurance producer have in common with a London cabby, a pro basketball player, and a hotel concierge? Like the cab driver, you’ve got to have a real-time knowledge of the “territory” to make … Continue reading →
Questions are amazing communication tools. They uncover information, engage others, and demonstrate our own interest and caring. We can use them to uncover facts and figures or to learn about people’s feelings, opinions, ideas and attitudes. We can test people’s … Continue reading →
What’s the one attribute, the single most important quality that you’ll find at the heart of every successful, high performing sales person? Is it social skill? Is it product knowledge? Trustworthiness? Determination? Persistence? Empathy? … Continue reading →
What’s the best way to psych yourself up for an important sales meeting, a job interview, a special date, or the big game? We all have different routines to help us get in the zone – what’s yours? One classic … Continue reading →