In most sales situations you’ve got to know a lot of details about a prospect’s operation before you can offer good solutions aligned with their needs, concerns, values, and buying attitudes. To learn those details we need to develop skill … Continue reading →
Today I want to talk about the impact our emotional currents have on the way we present ourselves to others. We’ve talked before about the potency of body language. Expansive gestures and postures make us feel more powerful, and in … Continue reading →
They may fix the weather in the world Just like Mr. Gore said But tell me what’s to be done Lord ’bout the weather in my head Donald Fagen of Steely Dan I don’t mean the rain and snow weather, … Continue reading →
“… [P]eople will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou Emotions are the fundamental drivers of the decisions we make. We’re drawn to what we … Continue reading →