Remind them of the advantages they’ll get when they buy… …And the hassles and difficulties that will go away. Have you ever started to email someone, found your attention hijacked by new messages waiting in your inbox – and then … Continue reading →
Questions are amazing communication tools. They uncover information, engage others, and demonstrate our own interest and caring. We can use them to uncover facts and figures or to learn about people’s feelings, opinions, ideas and attitudes. We can test people’s … Continue reading →
Have you heard the one about two psychiatrists? They pass on the street, and one nods to the other and says, “Good evening, Doctor.” A block later the other one thinks to himself, “I wonder what he meant by that?” … Continue reading →
It’s amazing how forgetting just one detail, one part of the overall process, can change an outcome. Take cooking, for example. We have successfully followed the same great recipe again and again, but this time the sauce just isn’t right. … Continue reading →