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Tag Archives: Nonverbal cues

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Why Exceptional Customer Service is Like Great Sex

Professional Marketing Associates Posted on September 23, 2014 by Joe ArakDecember 9, 2014

Wait. Before you write this off as a cheap ploy to grab your highly divided attention, consider this: Great sex is special because it doesn’t happen all the time. It’s not the same old same old. It’s not the status … Continue reading →

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Posted in Customer service | Tagged Building trust, Business intel, Business relationships, Client relationships, Collaboration, Emotional participation, Empathy, Generosity, Mirror neurons, Nonverbal cues, Social science, Validation | Leave a reply

Business-Savvy Body Language Part 2

Professional Marketing Associates Posted on November 11, 2013 by Joe ArakOctober 9, 2014

What you do speaks so loud that I cannot hear what you say – Ralph Waldo Emerson A dismissive shrug of the shoulders. An impatiently tapping finger. A child with crossed legs, squirming like a centipede. These more or less … Continue reading →

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Posted in Business relationships | Tagged Amy Cuddy, Body language, Business intel, Buying signals, Customer service, Influence, Insurance, Matching and mirroring, Meetings, Neuroscience, Nonverbal cues, Power poses, Prospecting, Sales, Sales intelligence, Social science, Wonder Woman | Leave a reply

Business-Savvy Body Language Part 1

Professional Marketing Associates Posted on August 12, 2013 by Joe ArakOctober 10, 2014

You know you’re a good agent and producer. You’ve got a nice book of business. You’re a people person, you’re astute and knowledgeable about risk and insurance. When you go out on sales calls, you bring with you a firm … Continue reading →

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Posted in Business relationships | Tagged Albert Mehrabian, Body language, Building trust, Buying signals, Client relationships, Communication, Influence, Insurance, Meetings, Neuroscience, Nonverbal cues, Qualifying prospects, Sales, Sales intelligence, Sales training, Social science, Three Vs | 1 Reply

The One-Two Punch of Phone and Email

Professional Marketing Associates Posted on June 5, 2013 by Joe ArakOctober 10, 2014

It began, more or less, with the messenger pigeon. Cyrus the Great, king of Persia and ruler of the largest empire the world had ever seen, used pigeon-delivered messages to stay abreast of what was happening in all corners of … Continue reading →

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Posted in Insurance prospecting | Tagged Asynchronous communication, Business intel, Business relationships, Client relationships, Cognitive participation, Commercial insurance, Commercial insurance newsletters, Commercial insurance telemarketing, Consumer reviews, Cyrus the Great, Email newsletters, Emotional participation, Insurance, Insurance agents, Insurance marketing, Insurance telemarketing, Lead generation, Lead nurturing, Meetings, Messenger pigeons, Mirror neurons, Newsletters, Nonverbal cues, Prospecting, Sales, Sales intelligence, Sales training, Social science, Synchronous communication, Technology, Telemarketing | Leave a reply

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